Using Credits

What are credits?

Credits are pre-paid balance that you can use to pay for bookings. You buy a credit package once, and the value is added to your wallet. You can then use those credits at checkout — either to cover the full cost of a booking or to reduce the amount charged to your card.

Buying Credits

1. Go to the Book a Session page.
2. Look for a session labelled Credit Package.
3. Click on it to see the details — it will show you exactly how many credits you will receive and what bonus (if any) is included.
4. Click Buy Now and complete payment as normal.
5. Once payment is confirmed, the credits appear in your wallet immediately.

Example: A "Summer Bundle" might cost £90 and give you £100 in credits + a £10 bonus, so £110 total in your wallet.

Checking Your Balance

• Go to My Credits from your dashboard or the top menu.
• You will see your current balance and a full transaction history showing every purchase, bonus, deduction, and refund.

Using Credits at Checkout

When you book any session:

1. At the checkout page, you will see your current credit balance.
2. Enter the amount of credits you want to apply (up to your balance, and up to the total cost of the booking).
3. If the credits cover the full cost, no card payment is needed.
4. If the credits only cover part of the cost, the remainder is charged to your card as usual.

Credits are applied automatically and are deducted from your wallet as soon as the booking is confirmed.

Cancellations and Refunds

If you cancel a booking that was paid with credits, you will be shown two options:

• Refund to card — any portion paid by card is refunded to your card. Credits used on that booking are returned to your wallet.
• Refund to credits wallet — the full refundable amount is added back to your credits wallet (no card refund is issued). This is instant.

Refunds are only available if the cancellation is within the refund window for that session. Non-refundable bookings will not return credits.

Frequently Asked Questions

Do credits expire? Credits do not expire unless the provider specifically sets an expiry. Check with the organisation if you are unsure.

Can I use credits for any session? Yes — credits can be applied to any session at checkout, not just the ones you bought them for.

What if I don't have enough credits to cover the full cost? You can use a partial amount. The remaining balance will be charged to your card.

Where can I see how many credits were used on a booking? Your transaction history on the My Credits page shows every deduction linked to a booking.

Can I get a cash refund for unused credits? Credits are non-refundable for cash unless the organisation offers this. Contact them directly if needed.