System Emails

Overview

The system automatically sends email notifications for key actions. Below is a list of these emails and when they are triggered.

Staff & Users

Welcome Staff / Admin

• Trigger: Sent when you invite a new staff member or administrator.
• Recipient: The new user.
• Content: Contains a welcome message, their username, and a link to the portal.
• Subject: "Welcome to [Your Organization Name]"

Verify Account

• Trigger: Sent when a parent signs up for an account on the public portal.
• Recipient: The parent.
• Content: A link to verify their email address.
• Subject: "Verify your Oakline Account"

Password Reset

• Trigger: Sent when a user requests a password reset via the "Forgot Password" link.
• Recipient: The user requestion the reset.
• Content: A secure link to reset their password.

Bookings & Operations

Session Cancellation

• Trigger: Sent when an admin cancels a session or a specific booking.
• Recipient: The affected parent(s).
• Content: Notification of cancellation and refund details (if applicable).
• Subject: "Important: Session Cancellation - Oakline"

Booking Confirmation

• Trigger: After a successful payment.
• Recipient: The parent.
• Content: Currently, payment receipts are sent directly by Stripe (if enabled in your Stripe Dashboard). The system does not send a separate booking confirmation email at this time.

Admin Notifications

New Contact Inquiry

• Trigger: Sent when a visitor submits the "Contact Us" form on your public landing page.
• Recipient: The Organization Owner / Admins.
• Content: The sender's name, email, and message.
• Subject: "New Contact: [Sender Name]"